Supplier Removal / Update Request

This page describes the process by which suppliers, brands, their authorised representatives, or Sourcinq users may request the removal or correction of supplier data appearing in the Sourcinq platform (sourcinq.com), operated by LEX RESO LTD (Company Number: 16682470), registered at 128 City Road, London, United Kingdom, EC1V 2NX.

Sourcinq is committed to maintaining accurate and fairly presented supplier data. We take data quality seriously and review all properly submitted requests in good faith.

To submit a request, use the form at: sourcinq.com/supplier-removal

1. Purpose

Sourcinq's database contains supplier data compiled from publicly available sources, including brand websites, authorised distributor portals, and publicly disclosed partnership information. While we make every effort to ensure the accuracy and integrity of this data, we recognise that:

• information may become outdated over time;
• data may occasionally contain errors despite our review processes;
• suppliers or brands may have legitimate grounds to request correction or removal.

This page sets out who may submit a request, what types of requests are accepted, how requests are reviewed, and what outcomes are possible.

2. Who May Submit a Request

The following parties may submit a Supplier Removal or Update Request:

2.1 The Supplier Itself
Any business or sole trader listed in Sourcinq's database may request removal or correction of their own data. Where the request is submitted on behalf of a business, the requestor must confirm they are an authorised representative of that business.

2.2 An Authorised Brand Representative
A brand whose authorised distribution network is misrepresented in Sourcinq's database — for example, where a supplier is incorrectly classified as authorised or brand-direct when it is not — may submit a brand dispute request. The requestor must confirm their role and authorisation to act on behalf of the brand.

2.3 A Sourcinq User
Any registered Sourcinq user who encounters factually incorrect data in a search result — such as a wrong website address, incorrect company name, or outdated contact information — may submit an update request flagging the specific error.

2.4 A Legal or GDPR Representative
Where personal data relating to an individual (for example, the owner or director of a sole trader business) is included in Sourcinq's database, that individual — or their legal representative — may submit a request exercising rights under UK GDPR, EU GDPR, or other applicable data protection law. Legal requests should be submitted directly to [email protected] with the subject line "Legal — Data Request" rather than through the standard form.

3. Types of Requests

3.1 Removal Request

A request for the complete removal of a supplier entry from Sourcinq's database and platform output. This means the supplier's name, website, contact details, and all associated data will no longer appear in search results.

Removal requests are appropriate where:

• the data about the supplier is fundamentally incorrect and cannot be corrected;
• the supplier has permanently ceased business operations;
• there is a legitimate legal or data protection basis for erasure (see Section 6.3).

3.2 Update Request

A request for the correction of specific data fields within an existing supplier entry, without removing the entry entirely. Update requests may relate to:

• company name (e.g. following a rebrand or legal name change);
• website URL (e.g. following a domain change);
• contact details (address, phone number, email);
• business status (e.g. flagging that a supplier has merged with another company or changed its business model);
• classification status (e.g. a supplier believes their classification is factually inaccurate based on verifiable evidence).

3.3 Brand Dispute

A request submitted by a brand or its authorised representative disputing the accuracy of a supplier's classification in relation to that brand. This is the appropriate request type where a brand wishes to notify Sourcinq that:

• a supplier listed as "Authorized" or "Brand Direct" is not, in fact, part of the brand's authorised distribution network;
• a supplier's relationship with the brand has changed since the data was collected (e.g. an authorisation agreement has been terminated).

Brand dispute requests must be accompanied by supporting documentation where reasonably available — for example, a statement on official brand letterhead, a link to the brand's official distributor policy, or other verifiable evidence.

4. Information Required in Your Request

All requests should be submitted via the form at sourcinq.com/supplier-removal and must include the following information:

4.1 Supporting Documentation

While supporting documentation is not mandatory for all request types, providing it significantly strengthens your request and helps us process it more efficiently. Recommended documentation includes:

• For removal requests: evidence that the data is incorrect (e.g. Companies House dissolution record, official cessation of business notice) or a data protection erasure request citing the applicable legal basis.
• For update requests: documentation confirming the correct information (e.g. official company registration document, current website showing updated details).
• For brand disputes: a statement on official brand letterhead, a screenshot of the brand's official authorised distributor page, a copy of the brand's distribution policy, or any other verifiable evidence confirming the supplier's non-authorised status.

Sourcinq may request additional documentation if the information provided is insufficient to evaluate the request.

5. Review Process

5.1 Acknowledgement

Upon receipt of a properly submitted request through the form at sourcinq.com/supplier-removal, Sourcinq will send an acknowledgement email to the address provided, confirming that the request has been received and is under review.

5.2 Review Timeline

Sourcinq will review and respond to all properly submitted requests within 10 business days of receipt. In cases involving complex brand disputes or requests requiring verification of multiple data points, this period may be extended. If an extension is required, we will notify the requestor by email.

5.3 Verification

Sourcinq will review the request against:

• the data currently held in our database for the named supplier;
• the sources from which that data was originally obtained;
• any supporting documentation provided by the requestor;
• any additional publicly available information relevant to the request.

5.4 Decision

Following review, Sourcinq will reach one of the following decisions:

Approved — Full Removal
The supplier entry is fully removed from the database and will no longer appear in search results.

Approved — Update
The specific data fields identified in the request are corrected or updated in the database.

Partially Approved
Some elements of the request are approved (e.g. certain data fields are updated) while others are declined (e.g. full removal is not justified but the entry is updated to reflect a change in status).

Declined
The request is declined. The requestor will be informed of the general reason for the decision. See Section 7 for the grounds on which requests may be declined.

5.5 Notification

The requestor will be notified of the outcome by email to the address provided in the request form. Sourcinq will provide a summary of the decision and, where the request is declined, a brief explanation of the grounds.

6. Grounds for Approval

Sourcinq will approve a removal or update request where one or more of the following applies:

6.1 Factual Inaccuracy
The data held about the supplier is demonstrably factually incorrect — for example, the website URL belongs to a different company, the company name is misspelled or outdated, or contact details are incorrect — and the correct information is provided or verifiable.

6.2 Cessation of Business
The supplier has permanently ceased trading and is no longer an active business. Evidence of cessation (such as a Companies House dissolution filing or equivalent in the relevant jurisdiction) supports this ground.

6.3 Legal or Data Protection Right to Erasure
Where the data relates to personal data of an individual (such as the name, contact details, or personal information of a sole trader or sole director), and that individual exercises a valid right to erasure under UK GDPR, EU GDPR, or equivalent applicable data protection law, Sourcinq will assess the request in accordance with those obligations. Please note that:

• the right to erasure is not absolute under UK/EU GDPR and is subject to exceptions, including where retention is necessary for compliance with a legal obligation or for the establishment, exercise, or defence of legal claims;
• where data relates to a limited company rather than an individual, data protection erasure rights do not apply to the company's data as a legal entity.

6.4 Verified Brand Dispute
Where a brand provides verifiable evidence that a supplier listed as "Authorized" or "Brand Direct" is not part of their authorised distribution network, Sourcinq will update the classification accordingly — typically downgrading the classification to "Unverified" or "Gray" — and add a note to the result indicating the dispute.

7. Grounds for Declining

Sourcinq may decline a request in the following circumstances:

7.1 Data Is Accurate and From Public Sources
Where the data is factually accurate, sourced from publicly available information, and the requestor has not provided evidence to the contrary, Sourcinq will not remove or alter the data solely on the basis that the supplier or brand prefers not to be represented in our database.

Sourcinq's purpose is to provide users with accurate wholesale supplier research. Removing accurate publicly available data would undermine the integrity of the platform and mislead users.

7.2 Removal Would Mislead Users
Where removing or altering a supplier entry would create a materially false impression for users — for example, removing a "Gray" or "Not Recommended" classification that is supported by verifiable evidence — Sourcinq may decline the request in the interest of user accuracy.

7.3 Request Made in Bad Faith or by a Competitor
Where there are reasonable grounds to believe that a request has been submitted by a competitor seeking to remove a rival from our database, or has been submitted with the intent to manipulate search results for commercial advantage, Sourcinq will decline the request and may note the attempted manipulation.

7.4 Insufficient Evidence
Where the requestor has not provided sufficient information or supporting documentation to allow Sourcinq to evaluate the claim, and has not responded to requests for clarification, the request may be declined.

7.5 No Legitimate Legal Basis
Where a request is framed as a legal or data protection request but no valid legal basis has been established — for example, where the data relates to a corporate entity rather than an individual, or where the claimed right to erasure does not apply in the circumstances — Sourcinq will decline the request and explain the basis for the decision.

8. Data Source Transparency

Sourcinq classifies supplier data by source type. Each supplier entry in the database is associated with one or more of the following source categories:

• Brand Website — data obtained directly from the brand's official website, including distributor pages and partner directories.
• Distributor Portal — data obtained from an official distributor's website or partner portal.
• Direct Communication — data informed by direct outreach or correspondence with the brand or distributor.
• Other / Unverified Source — data from sources that do not meet our primary reliability standards, explicitly flagged as unreliable in the result output.

This source classification is relevant to removal and update requests because:

• data from Brand Website, Distributor Portal, or Direct Communication sources carries a higher evidentiary bar for removal — the requestor should be prepared to explain why publicly disclosed information is incorrect;
• data from Other / Unverified sources is held to a lower standard and may be more readily updated or removed upon request.

9. Service Level and Expectations

• Sourcinq will acknowledge all properly submitted requests within 3 business days of receipt.
• Sourcinq will respond with a decision within 10 business days of receipt, subject to extension for complex cases.
• Removal or update is not guaranteed. Every request is evaluated on its individual merits in accordance with the grounds set out in Sections 6 and 7.
• Sourcinq's decision following review is final, subject only to a formal legal process (see Section 10).
• Sourcinq does not accept verbal requests. All requests must be submitted in writing through the form at sourcinq.com/supplier-removal or, for legal requests, by email to [email protected].

10. Legal Requests

If you wish to submit a formal legal request — including:

• a data subject access request (DSAR) under UK GDPR or EU GDPR;
• a formal right to erasure request under UK GDPR or EU GDPR;
• a court order, injunction, or other legal instrument;
• a cease and desist notice;
• a notice from a regulatory authority;

please submit your request directly by email to:

Email: [email protected]
Subject line: "Legal — Data Request"

Please attach all relevant documentation. Sourcinq will acknowledge receipt and respond in accordance with applicable legal timelines. Legal requests are handled separately from standard removal and update requests and are subject to review by Sourcinq's management.

11. What Happens After Approval

Where a request is approved and a supplier entry is removed or updated:

• the change will be applied to the database within 5 business days of the decision;
• previously generated search results cached in user accounts may continue to display the old data until those results are refreshed — Sourcinq will make reasonable efforts to ensure cached results reflect database updates promptly;
• the requestor will be notified by email once the change has been applied.

Sourcinq does not maintain a public change log of supplier removals or updates.

12. Resubmission

If a request is declined and new information or evidence subsequently becomes available that was not available at the time of the original request, the requestor may submit a new request referencing the original request and including the new evidence. Resubmissions without new evidence will not be reconsidered.

13. Contact

For all supplier removal and update requests, please use the form at:

sourcinq.com/supplier-removal

For legal requests and formal legal notices:

LEX RESO LTD
128 City Road, London, United Kingdom, EC1V 2NX
Company Number: 16682470
Email: [email protected] (Subject: "Legal — Data Request")
Website: sourcinq.com

© 2026 LEX RESO LTD. All rights reserved.